Orders will generally be shipped within one (1) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.
For international orders, there may be additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. These fees are determined by the country of destination upon arriving, and will not be reflected during check-out. We are not responsible for these customs fees, as it must be handled by the buyers.
Return & Exchange Policy
You must return your items to the address attached in your package within 10 days from the day you received your package. EYLETTA only allows online store credit or exchange with other products available at www.eyletta.com. All the products must have the original tag and must be returned in perfect condition to be able to complete the return. Once we receive your package, you will receive a status confirmation email from us with your total online store credit.
Original shipping charges are non-refundable.
Online Store Credit can only be used online at our website, www.eyletta.com
Any purchase amounts that exceed the value of the Online Store Credit will require an additional method of payment for the remaining balance due. Online Store credit never expires.
Jewelry and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) shipped.
To cancel orders placed with us at EYLETTA, please contact us by e-mail on the 'Contact Us' page, or e-mail . Cancellation requests should be made within the same day the order was placed, if the item hasn't been marked as shipped. Cancellations require authorization before order completion. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
Your privacy is important to us here at EYLETTA.com and we are dedicated to protecting your privacy.
We will NOT sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you receive emails from us and would rather not receive this information, you may unsubscribe by clicking on the link indicated in our email notices.
EYLETTA.com does not sell, trade or rent your personal information to others.
We accept the following forms of payment:
All payments are processed through payment gateway Stripe. We do not store credit card details nor do we share customer details with any 3rd parties.