Frequently asked questions
What type of payment methods do you accept?
We accept the following forms of payment:
All payments are processed through payment gateway Stripe. We do not store credit card details nor do we share customer details with any 3rd parties.
I cannot find the answers to my questions, how do I reach customer service?
Please go to our Contact page to submit a message. You can also e-mail us at email@example.com. We will contact you within 24 business hours.
What is your return policy?
You must return your items to the address attached in your package within 10 days from the day you received your package. EYLETTA only allows online store credit or exchange with other products available at www.eyletta.com. All the products must have the original tag and must be returned in perfect condition to be able to complete the return. Once we receive your package, you will receive a status confirmation email from us with your total online store credit.
-Original shipping charges are non-refundable.
-Online Store Credit can only be used online at our website, www.eyletta.com
-Any purchase amounts that exceed the value of the Online Store Credit will require an additional method of payment for the remaining balance due. Online Store credit never expires.
** Jewelry and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) shipped.
What is your shipping policy?
Orders will generally be shipped within one (1) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.
What is your cancellation policy?
To cancel orders placed with us at EYLETTA, please contact us by e-mail on the 'Contact Us' page, or e-mail firstname.lastname@example.org. Cancellation requests should be made within the same day the order was placed, if the item hasn't been marked as shipped. Cancellations require authorization before order completion. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
What are your business hours?
Monday-Friday 9AM-5PM. Excludes all major holidays.